We are looking for a highly organised and customer-focused Sales Administrator to join our team temporary-to-permanent basis and provide essential support across the sales function. This is a varied and fast-paced role, responsible for ensuring customer orders, enquiries and sales opportunities are managed accurately and efficiently, while maintaining high-quality CRM and sales data. Working closely with sales, operations, logistics and finance, you will play a key role in delivering an excellent customer experience, supporting the smooth progression of orders and helping the wider team achieve its commercial objectives.

KEY RESPONSIBILITIES

1. Process customer orders accurately and efficiently, ensuring all information is recorded correctly.
2. Prepare and issue quotations, sales orders, and other sales documentation.
3. Manage the HubSpot CRM, including deal creation, uploads, allocation, maintenance, and ensuring customer records remain accurate and up to date.
4. Allocate inbound enquiries and sales opportunities to the appropriate sales representatives in accordance with company processes.
5. Maintain customer records, pricing information, contacts, and sales data across company systems.
6. Monitor sales pipelines and support the sales team by ensuring CRM data is accurate, complete, and up to date.
7. Act as a primary point of contact for customer enquiries, providing timely and professional support.
8. Liaise with operations, logistics, finance, and the sales team to ensure the smooth progression of customer orders and projects.
9. Monitor order progress and communicate updates to customers and internal stakeholders.
10. Identify and resolve customer or operational issues, escalating where appropriate.
11. Produce routine sales reports and CRM data to support management reporting and business performance.
12. Ensure compliance with company policies, ISO9001 procedures, and service standards.
13. Contribute to the continuous improvement of sales administration processes, CRM data quality, and customer experience.
14. Undertake any other reasonable duties requested by the Business Operations Manager or Executive Directors.

KEY ATTRIBUTES

1. Exceptional organisational skills and attention to detail.
2. Strong communication and interpersonal skills.
3. Customer-focused with a proactive approach to problem solving.
4. Ability to manage multiple priorities and work under pressure.
5. Strong administrative and data management skills.
6. Experience using CRM systems, preferably HubSpot.
7. Competent in Microsoft Office applications, particularly Excel, Outlook, and Word.
8. Reliable, professional, and committed to delivering a high standard of work.
9. Able to work collaboratively across multiple departments.

We’re seeking an experienced in vivo scientist to join a leading preclinical research team on a 6-month temporary contract. This is an excellent opportunity to contribute to innovative drug discovery programmes while working in a collaborative, fast-paced scientific environment.

Key Responsibilities:

• Conduct and support a range of in vivo procedures as part of preclinical research studies.
• Prepare for studies, including material preparation, facility set-up and microorganism cultivation where required.
• Process and analyse study samples, ensuring accurate data collection and documentation.
• Contribute to the analysis of study data and preparation of scientific reports.
• Maintain laboratory organisation, including compound receipt, inventory management and general operational support.
• Ensure all work is carried out in accordance with established procedures, quality standards, regulatory requirements and health & safety guidelines.
• Work collaboratively with colleagues to deliver studies within agreed timelines while maintaining high scientific standards.

Essential Requirements:

• BSc (or equivalent) in Life Sciences or a related scientific discipline, or equivalent relevant laboratory experience.
• Practical experience working with laboratory animals in an in vivo research environment.
• Current UK Home Office Personal Licence (PIL A, B & C) is advantageous but not essential.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• Strong attention to detail and a commitment to accurate data recording.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with scientific software (e.g. GraphPad Prism).
• A flexible and proactive approach, with the ability to work effectively in a fast-paced team environment.
• Willingness to provide occasional out-of-hours support to meet study requirements.